Discounts & Vouchers

Collar provides the flexibility to issue discounts and vouchers tailored to various scenarios, such as:

• Multiple-dog discounts
• Seasonal promotions
• Pricing tiers for different client groups
• Multi-day package discounts

How Discounts and Vouchers Work

On Collar, a discount defines the amount or percentage to be reduced and sets the minimum requirements for the rule to apply. Vouchers, on the other hand, hold additional details like:

• Applicable products or services
• Validity period
• Expiry date (if applicable)

A single discount can include one or multiple vouchers, allowing for greater flexibility in usage.

Steps to Create a Discount Rule

1. Navigate to the Operations tab.
2. Select the Discounts sub-tab.
3. Click the ‘+’ button in the top-right corner.
4. Enter a name for your discount (e.g., Daycare 2 Dogs Discount).
   • This name is for internal use only and cannot be used as a code for clients.
5. Choose a Discount Type (Percentage or Amount) and set the corresponding value in the adjacent field.
   • Note: No symbols are required for the value.

Adding Validation Rules to Your Discount

Validation rules are optional but can help refine when a discount applies. Use them in scenarios like:

• Minimum Number of Pets: Set a rule to apply the discount only when a minimum number of pets (e.g., 2 or more dogs) is selected.
• Minimum Total Amount: Apply the discount when a customer’s total spend exceeds a set threshold (e.g., £40 or more).

Steps to Issue a Voucher Within a Discount

To activate a discount rule, it must include at least one voucher. Follow these steps to add a voucher:

1. Select the Discount Rule
   Choose the discount rule you want to add the voucher to.
2. Fill in the Voucher Details
   Complete the following fields:
   • Code:
     • Add a custom code (e.g., WEDNESDAYS20) or leave it blank to let the system generate one automatically.
     • A custom code is useful if you want customers to manually enter the discount during checkout.
   • Clients:
     • Leave this field blank to make the discount available to all customers.
     • Add specific customer names if the discount should only apply to certain individuals. You can include multiple names in one voucher.
   • Services or products:
     • Leave this blank to apply the discount to all services.
     • Add specific services if the discount is limited to certain offerings. You can list multiple services or products in one voucher.
   • Quota:
     • Define the total number of vouchers to issue (e.g., entering 1000 means the voucher can be redeemed for up to 1000 bookings).
     • Once the quota is reached, the voucher will no longer apply.
   • Usage Per User:
     • Set how many times each customer can use the voucher (e.g., entering 1 allows each customer to redeem it once).
   • Auto Apply:
     • Select Yes to apply the discount automatically at checkout.
     • Select No to require customers to manually enter the voucher code (e.g., WEDNESDAYS20).
   • Period:
     • Specify the timeframe during which the voucher is valid (e.g., 01/10/2024 to 31/10/2024).
     • Any bookings made within this period will receive the discount.
   • Expiry Rules:
     • Check this box if you want the voucher to expire within a specific timeframe (e.g., 30 days from issuance).
3. Click Save
   Save your changes to finalize the voucher.

If you have tested your discount and you’re still having trouble, please contact support@collar.pet
When contacting support, please give as much information as possible: a screenshot of the discount and your testing, the name of the discount and context as to what the discount is for; services, customers, dates etc.